Refund Policy

1. Eligibility

Refunds are processed only under the following conditions:

• The user has opted for the Standard Refund Plan at registration.
• The player was not sold in the auction.

2. Refund Request

• No manual request is needed. Refunds will be automatically processed for eligible users within 7 working days.
• If any issue arises, users must email admin@ramathstudios.com within 7 days of auction completion.

3. Refund Method

• Refunds are issued via the same Razorpay account used for registration.
• If Razorpay refund fails due to bank or card issue, the user must coordinate with our support team.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• The player was successfully sold in the auction.
• The user opted for a non-refundable registration (if offered in future).
• Misconduct or rule violation occurred.
• Withdrawal after auction has begun.

5. Contact

If you have any questions regarding refunds, please contact: